Return Policy

Our policy

You may return items that are complete and like new for any reason within 15 days. Some exclusions apply.

How to make a return

1. Get a Return Authorization

Or call 1.715.241.8332 to request authorization. Please call if your item was shipped by freight carrier, was shipped direct from the manufacturer, or involves a defective product.

2. Pack your items carefully

Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Dream Systems over-boxes most products. Please use the original over-box and the manufacturer’s packaging. Any boxes that have writing on them will not be accepted.

3. Attach the shipping label

For most returns, you will receive a UPS Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or mark out the original labels, then securely tape one completed ARS label to each package.

4. Give the package to UPS

Take it to any official UPS drop-off site. For the location nearest you, call 1.800.742.5877 or visit www.ups.com.

Return shipping costs

For most returns: Dream Systems can issue you an UPS Authorized Return Shipping (ARS) label for a flat fee of $10 per package. Let us know how many packages you’re returning, and we’ll send a label for each package via email, fax, or US mail.

Freight shipping: Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return.

  • Furniture: $75
  • Tower speakers (per pair): $75
  • Powered subwoofers: $75
  • Other freight categories: $100
  • Thule Freight: $125
  • TVs 46″ to 59″: $125
  • TVs 60″ to 69″: $135
  • TVs 70″+: $175

For more details, please call 715-241-8332.

Return shipping costs: are deducted from your merchandise credit or refund.

International shipping: You are responsible for any international shipping charges or duties. UPS ARS labels are not valid for international shipping or shipping from US territories other than Puerto Rico.

Retail store returns

How do I return an item I bought at your retail store?

Please return the item at our retail stores in Weston. However, if you’re unable to do so, you may call 1.715.241.8332 and make arrangements to ship the item back to us.

I bought an item online or over the phone. May I return it to your retail store?

Most likely, yes. Please give us a call at 1.715.241.8332 to make arrangements prior to arriving at the store.